Last updated on May 16th, 2022.
Welcome to Reolink and KEEN by Reolink (collectively "Reolink", “we” or "us")! Please carefully read and fully understand the Reolink User Service Agreement before using our products and/or services. Kindly note that the important terms are marked in bold. Using the Reolink products and/or services means that you have read, understood, and accepted the terms of this Agreement, and agreed to become a party to this Agreement. Before signing this Agreement, please undertake and warrant that you have reached the age of 18 and have the full civil capacity to sign this Agreement. Do not register or use this service if you disagree with this Agreement or any terms hereof.
1.1 Reolink User Service Agreement (“Agreement”) shall mean the agreement between the user and Reolink on the use of products and/or services of Reolink. “User”/“you” shall mean the user of products and/or services of Reolink, and “Reolink”/“we” shall mean the Reolink platform operator and/or associated operators of relevant services.
1.2 “Reolink User Services” shall mean the services provided by Reolink to the users under this Agreement, subject to those actually provided by Reolink (“Services”). You may choose one or more of the above-mentioned Services as needed.
1.4 This Agreement is not applicable to the third-party websites linked to or from this website and the services provided by them. When you use such services, please refer to the relevant rules of such third-party websites.
2.1 You may access and browse this Website even if you do not have an account. However, you must sign up to use certain services. When registering an account, you shall undertake and warrant that: (i) you have reached the age of 18; (ii) all registration information you submit is true and accurate; (iii) you shall always ensure that all information is true and accurate.
2.2 You shall keep all information about your account confidential, such as your password and verification codes. Reolink will not be liable for the losses arising from the theft of your account or password for any reason attributable to you; in addition, you shall be liable for the losses (if any) thus incurred by Reolink or any third party.
2.3 No one has the right to use the account and password of others without the express permission and authorization of the account and password holder. In case you find any unauthorized use of your account or password or any other similar behavior, please contact us immediately.
2.4 You are not advised to authorize others to use your account password. In case others cause losses to us or any third party during the use of your account password, all liabilities arising therefrom shall be borne by you.
The Services are only for your personal use for non-commercial purposes. Your rights obtained under this Agreement are non-transferable and may not be used for commercial activities or third parties. Software components in the product are authorized for your use and may not be sold.
Since our products and/or services have the functions to record and share video or audio, you are required to comply with all laws and regulations related to this Agreement and relevant laws and regulations of your country or region, including:
(i) all laws and regulations related to recording and sharing of video or audio, and/or
(ii) all laws and regulations that require the notification to and consent from any third party for use of products and services.
In addition, you agree that (1) when installing any product with the video and/or audio recording function, you will not obtain any video from the surrounding of your installation environment (including public sidewalks or roads); (2) you will inform others through signs that audio or video recording is in progress; (3) in case such product is used in the workplace, you will comply with the laws related to monitoring and management of employees.
(I) Prohibited Contents
You undertake and agree that, when using the Services, you shall comply with the laws and regulations, and shall not, by email and other means, create, copy, upload, publish, transmit, or spread (collectively, “sharing”) any information which contains the following contents:
(1) Contents that oppose the basic principles of the Constitution;
(2) Contents that undermine the national unity, sovereignty, and territorial integrity;
(3) Contents that divulge the state secrets, endanger the national security, or damage the national honor and interests;
(4) Contents that incite national hatred and discrimination or undermine the national unity;
(5) Contents that propagate the cults and superstitions in violation of the national religious policies;
(6) Contents that disturb the social order and undermine the social stability;
(7) Contents that exaggerate violence, pornography, gambling or terrorist activities, or induce any crime;
(8) Contents that insult or slander others or infringe on the legitimate rights and interests of citizens;
(9) Contents that endanger the social morality and violate the public order and good customs;
(10) Other contents prohibited by the relevant local laws, regulations, and national policies.
Reolink reserves the right to review the contents shared by you and delete any illegal contents submitted by you.
In no event shall Reolink be held liable for any loss caused by contents submitted by its users, due to reasons including but not limited to wrong submission, omission, or use of any contents published, sent, accessed, transmitted, or otherwise provided by means permitted by this Agreement.
(II) Prohibited Behaviors
You undertake and agree that you will not provide any content or user data or use the Services in the following ways. In case you commit any of the following behaviors in violation of the provisions, we have the right to terminate your use of or access to the Services:
3.1 Infringing or violating the intellectual property, privacy, or other rights of any third party;
3.2 Carrying out fraud, threat, abuse, harassment, defamation, vulgarity, obscenity, defamation, or other illegal behavior;
3.3 Using the computer codes, files, and programs containing viruses, Trojans, worms, time bombs, or other harmful elements;
3.4 Endangering the security of Reolink account of you or others (for example, allowing others to log in to your account);
3.5 Attempting to obtain the password, account, or other security information from any other user in any way;
3.6 Violating the computer network security, or cracking the password or security encryption code;
3.7 Running Maillist, Listserv, or any form of automatic transponder, or sending spams on the Services, or interfering with the normal working process of the Services in other ways (including unreasonable load on the infrastructure under this Agreement);
3.8 Copying or storing the important parts of the contents;
3.9 Carrying out decompilation or reverse engineering, or otherwise attempting to obtain the source code, hidden content, or information related to this Agreement;
3.10 Violating any law, regulation, or policy.
The user group covered by this Agreement are those aged 18 and above. In case you are a minor, please do not use the Services or send us any personal information, such as name, address, telephone number, or email address. We will take measures as soon as possible and delete the personal information collected without the consent of your parents or guardians.
We use the IP addresses to analyze the trends, manage the website, track user visits, and collect statistical information. IP addresses are not connected to personal identity information. In addition, in order to facilitate system management, use detection, and troubleshooting, our web server will automatically record the standard access information, such as browser type, access time, email checking, global resource locator request, and reference. Such information is not shared with third parties and will only be used within the Company as needed. Without your authorization, no personally identifiable information related to such information will be used in any way different from those mentioned above.
5.1 The intellectual property rights of all contents provided by Reolink in the Services (including but not limited to the Reolink trademarks, web pages, texts, graphics, articles, photos, videos, audio, images, and software) reside in Reolink. Without authorization, no one may use such intellectual property rights or create any derivative works based on the contents thereof.
5.2 The intellectual property rights of the contents generated by the user during the use of the Services shall reside in the user or relevant right holders. However, the contents shared by you may be visible to others (for example, this Agreement allows you to share video and other contents), and in such cases, you agree to grant each user hereunder the access to the contents submitted by you to the extent permitted by this Agreement.
5.4 You may, on your own choice or at the invitation of Reolink, submit your comments, suggestions, or ideas on products and/or services, including those about how to improve products or services. In case you submit such comments, suggestions, or ideas, you will be deemed as having agreed to submit them voluntarily without compensation, and you will not entrust others or require us to perform other obligations. Reolink may use, copy, modify, publish, or forward the contents submitted by you free of charge.
Unless otherwise specified in the written agreement between you and Reolink, the services, applications, and clients provided by this Website, as well as the products purchased through this Website are provided on an as is basis, without any express or implied warranty. To the maximum extent permitted by current laws, Reolink disclaims any express or implied warranty, including but not limited to the implied warranty about merchantability or fitness for a particular purpose or the warranty about non-infringement, and will not warrant that the functions contained in this Website or the Services are free from interference or error, or that the relevant services or servers are free from viruses or other harmful components. Reolink neither warrants nor makes any representation about the correctness, reliability, use or use results of the contents in the Services. You are responsible for all necessary service, repair, or correction expenses. As the current laws may not allow the exclusion of implied warranties, the above disclaimer does not necessarily apply to you. In no event shall Reolink be liable for any special or consequential damages arising from the use of or the failure to use the contents, this Website, our software or services, or any other websites. As the current laws may not allow the limitation or exclusion of liability for incidental or consequential damages, the above limitation or exclusion does not necessarily apply to you. Any advice or information you receive from or through this Website, whether written or oral, will not give rise to any warranty. In no event will Reolink's liability for all damages incurred by you exceed the fees (if any) paid or payable by you for the purchase of products, software, or services.
You may use the copy of the link that we recommend to connect your site to our site, or create your own link. However, we have the right to refuse to establish links with any third-party website containing the content as described in Article 4 hereof which may damage the operation and reputation of Reolink.
We do not monitor or review the contents posted by external websites linked to this Website. We encourage users to read and understand the privacy statement of external websites when leaving our website. Before disclosing any personal data, please evaluate the security and credibility of other websites connected to or accessed through this Website.
You agree that Reolink shall be neither deemed violating this Agreement nor liable for the failure to perform any of its obligations hereunder due to any Force Majeure, including but not limited to acts of God, terrorism, war, political riot, rebellion, riot, civil unrest, acts of civil or military authority, resistance, earthquake, flood or other natural or man-made uncontrollable factors. However, we shall immediately notify you and make all efforts to comply with the terms and conditions hereof within our control.
Some Reolink services are paid services. If you need such services, you will need to pay the corresponding charges.
Reolink reserves the right to change its price list or add any new service fee and notify you thereof via email or the Website. In case you still choose to use our Services after receiving such notice, you will be deemed as having accepted such fee modification and notice. The service fee paid will continue to be valid.
You understand and agree that after the virtual goods (such as Reolink Cloud service packages) are successfully purchased, neither return/replacement of goods nor change of account for use will be supported, and the corresponding fees may still be incurred even if the use is suspended or terminated. Under the continuously-renewed package, you have the right to terminate the Services at any time through your account setting. However, in case Reolink has received the renewal fee for such package before you choose to terminate the Services, you can enjoy the Services until such package expires.
Both you and Reolink have the right to terminate this Agreement at any time for reasonable reasons. In case these terms and conditions of service have come into effect, the fee will not be refunded. Any amount paid by you for unused services may be refunded.
In case you intend to cancel the Services, please notify us at least 24 hours in advance. you may make confirmation by email, SMS or other written means, and we have the right to charge USD 30 as a follow-up management fee.
We reserve the right to update or amend this Agreement as necessary. We will publish the latest version of this Agreement here. We may also send you a notice of the important modification of this Agreement through different channels, for example, by posting a notice on our website or by sending you an individual notice.
Reolink may restrict certain functions and services or limit your access to some or all of the contents without further notice or liability. In case the operation of our specific products and/or services is to be suspended, we will inform you in advance in the form of system notification, announcement, SMS, or e-mail. In case we permanently stop the operation, this Agreement will become null and void.